Biennially, we conduct a client satisfaction survey in order to get a general knowledge of our clients’ attitudes towards our company. These surveys provide valuable information in our continuous efforts to maintain the highest consultancy level in Europe.
In the recent satisfaction survey from 2008, our clients gave us very positive feedback. The overall results show that our clients view us as having very high technical skills and good knowledge of the challenges that exist in their specific line of business. Also, our clients consider Plougmann & Vingtoft as a provider of a high quality service that is individually tailored to match their specific needs. 98% of the respondents in our survey would recommend us to others, and 84% expect to either sustain or increase their cooperation with us in the future.
In the survey, many of the respondents chose to combine the questionnaire’s statement evaluations with personal testimonials. Here are a few of them:
“High level of technical skills. The attorneys are good at understanding our technology”
“Very professional and talented patent attorneys”
“Efficient and very qualified consulting. Extremely good at understanding our specific challenges”
“They have a whole team of attorneys within our niche while others often only have one single person”
“Plougmann & Vingtoft know what we need. When working with them, they are more like a cooperation partner than just a consultancy service provider”
“They think outside the box and don’t stick with the same old ideas ”
“They are very flexible and at the same time punctual when carrying out the patent application work but also with regard to follow-ups and meeting deadlines”
“They honour our agreements, they are easy to talk to, and they understand our situation”
Our clients’ attitudes towards Plougmann & Vingtoft are of vital importance, and we will continuously use their feedback as an essential source of inspiration in the development of the firm.
